SRA TRANSPARENCY RULES
My firm is authorised and regulated by the Solicitors’ Regulation Authority which requires publication of certain information to achieve transparency. Before undertaking any work for a client, I send a ‘client care’ letter which contains information specific to work I am undertaking per client.
Rule 1- Costs
I only provide employment law advice on Settlement Agreements. The structure is simple. All figures below are net of VAT. Settlement Agreements - I offer a ‘fixed fee’ service based on the amount the employer agrees to pay, normally set out in an offer letter from your employer or the agreement itself typically, £250, £350 or £500. This includes advice and assistance on the agreement and any reasonable negotiations (a few calls or emails). My invoice is sent to your employer, so you do not pay.
Rule 2- Complaint information
You will be sent my client care letter (or access it here) which includes details on how to complain. My complaints procedure is as follows:
Concerns, my invoices & the Legal Ombudsman
If you are unhappy about any aspect of the service you have received or about the bill, please contact me by email to This email address is being protected from spambots. You need JavaScript enabled to view it. heading your email ‘Complaint.’ Your email should set out the following:
- The date(s) when the problem occurred(s)
- Key facts, in ‘bullet point’ format
- Any proposals for resolving the problem
I will then acknowledge your complaint in writing, normally (except where I am abroad) within 4 working days.
If I can resolve the complaint with you direct, I will record the outcome in writing.
If this is not possible and, if appropriate, your complaint will then be referred to an independent complaints’ handler for investigation. They will consider your heads of complaint, along with the available evidence to provide an objective view. They will do this within 14 days. In all but exceptional circumstances I will act upon the advice given by the independent complaints handler and will write to you confirming the final position on your complaint.
If you are still not satisfied, the next step is for you to contact the Legal Ombudsman:
Telephone: 0300 555 0333
Overseas: +44 12 245 3050
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
In writing: PO Box 15870, Birmingham, B30 9EB
Or visit the following website
You will need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from me about your complaint or within a year of the act or omission about which you are complaining occurring (or you becoming aware of it).
Rule 3: Regulatory Information
I am authorised and regulated by the Solicitors’ Regulation Authority (SRA). You can contact the SRA via its website: www.sra.org.uk or on 0370 606 2555
My Firm’s Registration Number is 563698.
My role number is 160967.
SRA Telephone: 0300 555 0333
From overseas: +44 12 245 3050